About the Role
Key Responsibilities and Accountabilities
Customer Care
Deliver high-quality personal care, including bathing, dressing, grooming, and toileting, in accordance with individual care plans.
Prepare and serve meals, considering dietary restrictions and preferences.
Administer medication reminders as per care plan and report any medication-related issues.
Provide companionship and emotional support, engaging customers in meaningful activities.
Continuously assess customer needs, adapting care delivery as required, and reporting changes to relevant personnel.
Ensure customer safety, comfort, and well-being at all times.
Communication
Maintain open and effective communication with customers, their families, and care team members.
Actively listen to customer needs and concerns, providing clear and empathetic responses.
Seek guidance from senior care professionals to enhance communication skills and address complex situations.
Document care activities, observations, and any changes in customer condition accurately and promptly.
Observation and Reporting
Monitor customer's physical and emotional well-being, identifying any changes in condition or behavior.
Report any concerns or incidents to senior care professionals according to established procedures.
Maintain detailed and up-to-date care records.
Observe and provide feedback to care workers to support their professional development.
Training and Development
Participate in mandatory training and professional development opportunities.
Demonstrate a willingness to learn new skills and improve care practices.
Embrace feedback and coaching to enhance performance.
Lead and mentor care workers, providing guidance and support for their professional growth.
Safety and Compliance
Adhere to all safety guidelines, infection control procedures, and company policies.
Ensure the safe handling and administration of medications.
Protect customer privacy and confidentiality.
Comply with all relevant health and social care regulations.
Team Collaboration
Work effectively as part of a care team to provide comprehensive care.
Share information and collaborate with colleagues to ensure continuity of care.
Support team members in achieving shared goals.
Contribute to a positive and supportive team environment.
Requirements
Qualifications:
No specific qualifications required; willingness to undergo training and development programs.
Experience:
Demonstrated genuine interest in pursuing a career in care and support, aligning with your commitment to Dedication to Care.
Skills:
Effective communication skills, both verbal and written.
Strong interpersonal skills to build rapport with customers and their families.
Willingness to learn, adapt, and grow in the care profession, reflecting your commitment to a positive attitude and a collaborative mindset.
Characteristics:
Compassionate and empathetic with a strong commitment to upholding ethical standards in care.
Strong work ethic and commitment to providing high-quality care.
Other:
Availability to work flexibly, including evenings, weekends, and holidays.
A sense of responsibility for the well-being of customers and a commitment to providing compassionate care.
Driver’s licence is essential to drive our customers Mobility Vehicle.
This role is subject to a Disclosure and Barring Service Check at enhanced level. Cost to be met by the candidate.
Benefits & Pay
Benefits of Joining Our Team:
Excellent Pay with Rewards and Bonuses: We believe in recognizing and rewarding your hard work and dedication.
Pension Scheme: Plan for your future with our pension scheme, ensuring financial security in the long term.
Training and Qualifications: We're committed to helping you reach your full potential. Access comprehensive training and qualifications to enhance your skills and knowledge.
Excellent Career Progression Routes: Whether you're starting your career or looking to advance, we offer clear and achievable career progression routes within our organization.
Dynamic and Approachable Management: Our management team is dedicated to supporting you and fostering a positive work environment.
Access to Our Employee Wellbeing Programme (Private): Your well-being matters. Enjoy access to a private well-being program designed to support your physical and mental health.
Team Wellbeing Events: We believe in building strong connections. Participate in team well-being events to foster camaraderie and relaxation.
Extended Family and Friends Social Events: We're like a family. Join our extended family and friends for social events that create lasting memories.
Access to Private Counselling: Your emotional well-being is essential. Access private counseling services to support your mental health needs.
At Affexa Care Services, we not only value your contributions but also prioritize your well-being, growth, and happiness as a part of our dedicated team. Join us to make a meaningful impact on the lives of those we serve and experience a fulfilling career journey.